We accept returns on our products* provided they are returned in the same condition as they were bought and have not been used, opened or the seal broken. If you change your mind, and that’s totally okay, please send an email to email@example.com with the order number and photos of the condition of the product and its packaging. We assure to review it and come back to you within 2 business days. Please also note, we do not refund the delivery costs.
Change of mind returns are not available for any personal care, beauty products, perishable items, and gift cards.
There are just some small things we’d like you to take note of to make this returns process as smooth as possible for you:
- All returns must be received within 28 days. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange.
- All items must be unused, with seals intact and tags attached where applicable. Product packaging must also be received intact with no tears or blemishes.
- We strongly recommend tracked post as we can’t be responsible for items that go missing before they reach us.
- We will process all returns within 7 days of receiving them.
- Please note we don’t refund delivery costs.
- Exchanges are possible and don’t worry, we will cover the shipping costs for your replacements.
To complete your return, we require a receipt or proof of purchase, so when you contact us to initiate a return, would be great if you can include the correct Order number.
And, please do not send your purchase back to the manufacturer.
Damaged or Incorrect Items
If your item is damaged/faulty or you believe the product is incorrect somehow please contact us asap. Just so you know, we take photos of the product prior to shipping, and we do not refund for natural wear and tear or for damage caused the postal company.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we’ll get back to you with details on how to return the product to us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Please reach out to us prior to returning anything back so we can give you the correct instructions on shipment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary
We strongly recommend tracked post or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.